The Performance of an Existing Site
A spa must be alive. It must be able to evolve with the seasons and continuously adapt to the changing needs of its clientele, while remaining faithful to its identity. As the flow of clients is not linear, spa management must organize its offering and resources to absorb fixed costs.
The external expertise we provide allows for an objective analysis of the situation and identification of areas for improvement. We audit existing sites (or projects) under four axes: Customer experience, site quality, economic performance, and identity coherence. We then produce a diagnosis and define areas for improvement. If necessary, we assist with the implementation of our recommendations. Our sector expertise and operational experience in spa management provide immediate added value during our interventions.
Associated Services
- Site inspection
- Performance review
- Customer experience analysis
- Review of offerings, concepts, and development levers
- Diagnosis formulation
- Action plan definition
- Concept update
- Team training
- Improvement of the treatment menu
- Creation of offers or treatment protocols
- Brand evolution – selection assistance
- Procedure updates
- KPI improvement: Implementation and usage
They trust us
