Hotels issues

Upscale hotels and resorts can’t move forward and be recognized as best places to stay without an original, authentic and attractive spa and wellness offer. This situation is reinforced by the booming development of wellness tourism.

Customers are demanding, more and more aware of spa treatments, products, services and wellness is part of their everyday life..

On this basis, hotels have to deal with a complex equation: Use the spa to develop the hotel occupancy rate, sustain quality of services, and make the spa a profit center.

To support the resolution of this matter, our assistance consist of: 

• Performance analysis, implementation of scorecards and management tools
• Attracting rates improvement, internal and external
• Optimization of resources and profitability
• Consistency enhancement between the spa concept, offer, positioning and the hotel identity
• Global wellness offer beyond the spa